How does a fixed operations coach help you?
The process begins with an on-site evaluation of your parts and service operations.
· Conduct an employee survey
· Analysis key financial and management data
· Analysis previously completed ROs
· Review processes that are documented
· Review Job Descriptions
· Review Pay Plans
· Observe shop operations and question technicians
· Observe Parts operations and question parts personnel
· Observe the service drive process and question advisors
· Interview/Meet with key personnel
· Exit briefing of key findings is conducted with key managers
· Final report of findings is prepared and provided to the dealership in 3-5 business days
Follow up action plans are then developed geared to improving people and processes to enhance production. We become a mentor and trainer for the service and part managers. While being an accountability partners not only for them, but the dealership management. This is accomplished two ways.
Remotely:
· Monitoring of Key Performance Indicators based on your reports
· Coaching phone calls and emails with managers and key individuals
· On line meetings and training
· Assist with evaluation of potential employees
· Assist with process development
On-site:
· Follow up on resolution of identified issues
· Review and develop processes with parts and service managers
· Coach and train parts and service managers
· Coach and train service advisor on the Customer Care Process
· Coach and train key individuals on processes
· Continue to observe and identify both positive and negative actions
Our Experience
Mr. Cornelius retired from the U.S. Army with 20 years of experience in logistics management and operations. After retirement, he started, and operated a full service RV repair & parts center for sixteen years. In the course of building the business, he became a factory trained technician for coach, accessories and chassis and a trained service advisor. As a coach and trainer he worked with nationally recognized fixed operations training companies as well as independently in the automotive, motorsports and RV dealerships. He has been involved in an ownership and coaching capacity with start-up, operational and business improvement projects in various industries.
Our Approach
Evaluate operations
Identify obstacles to production/profits
Assist in developing solutions
Train and implement processes
Accountability
Why Us?
We provide coaching based on years of experience not only in the fixed operations environment but as an owner and manager. We have insight in to management of people and processes from various industries that helps us think outside the box.
Our Partner
We found that a major key to success in the Service and Parts Department is a Professional Service Lane Selling process.
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